London Legal Page

Solicitors and employees at BSF UK LLP are regulated by the SRA and are bound by the professional regulatory requirements of the SRA Handbook.

We are committed to providing the highest quality legal service possible to our clients. If something goes wrong, however, we need you to tell us about it.  Doing so will help us evaluate any complaints or misunderstandings, and to improve our services.

If you have a complaint, please raise it with the lawyer responsible for your matter, or if you prefer, our Compliance Officer for Legal Practice (“COLP”), David Hunt +44 (0) 203 908 0733, [email protected] or, if the complaint concerns the COLP, with the London Managing Partner, Alan Vickery [email protected].

What will happen next?

1. We will acknowledge receipt of your complaint in writing within three days of receiving it.
2. We will then investigate your complaint. This will normally involve our COLP reviewing your file and speaking to the individual who acted for you.
3. Within 14 days of sending the acknowledgement letter to you, our COLP will invite you to a meeting to discuss your complaint. If you do not want a meeting or it is not possible, you may instead be offered a chance to discuss the matter by telephone.
4. Within three days of the meeting, or any telephone conversation, our COLP will respond to you in writing to confirm what took place and any solutions we have agreed with you.
5. In any case, you will receive a written reply to your complaint, including suggestions for resolving the matter, within 21 days of sending you the written acknowledgement of your complaint referred to in paragraph 1 above.
6. If you are not satisfied with the Firm’s response, you should contact us again and we will arrange for another partner or someone unconnected with the matter at the Firm to review your complaint.
7. We will write to you again within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our decision.
8. If we must change any of these timescales we will let you know and explain why.
9. If a complaint cannot be resolved, you may also be able to ask for it to be referred to a process of alternative dispute resolution using a certified provider. We will give you more information about that right if it becomes relevant.
   
   What to do if we cannot resolve your complaint
10. If you are still not satisfied, you can contact the Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ about your complaint.
11. Any complaint to the Legal Ombudsman must usually be made within six months of the date of the act/omission; or no more than three years from when you should reasonably have known there was cause for compliant.
12. For further information, you should contact the Legal Ombudsman on:
    
                  a) +44 (0) 300 555 0333 , between 9am and 5pm UK
                  b) [email protected]
                  c) Legal Ombudsman PO Box 6806, Wolverhampton WV1 9WJ
    
    Note that the Legal Ombudsman service cannot be used by businesses or most other organisations unless they are below certain size limits. 
    
    What to do if you are unhappy with our behaviour
13. The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
14. You can visit their website at www.sra.org.uk to see how you can raise any concerns with them.

Our privacy policy applies to the collection, use, and transmission of data of and about visitors to www.bsfllp.com and to other websites maintained by BSF LLP and BSF UK LLP.  For further details please click here.

This statement is made pursuant to section 54 of the UK Modern Slavery Act 2015.

Boies Schiller Flexner LLP is a global partnership that provides legal services internationally and operates in the United Kingdom as a limited liability partnership under English law through Boies Schiller Flexner (UK) LLP.

The members of Boies Schiller Flexner (UK) LLP are solicitors, registered European lawyers or registered foreign lawyers authorized to practice in England and Wales.

We are committed to ensuring that there is no modern slavery or human trafficking in any part of our business and supply chain. Our commitment reflects our values of being a responsible business which operates ethically and with integrity.

Our supply chains relate to our business as a law firm. These supply chains, which are reviewed regularly, include supplying personnel, goods and services to support the legal services we provide to our clients. We have considered these supply chains and concluded that they are low risk in relation to slavery or human trafficking both in our own business and with regard to our external supply chain. To the extent that there is any risk, it is most likely to take place in connection with outsourced business services such as cleaning, catering, and security.

We educate relevant members of staff to recognize the risks of modern slavery and human trafficking in our business and supply chains and to assess the human rights and labor performance of suppliers. Our policies and procedures are made available to all staff via the firm's Employee Manual, which establishes and describes the ethical standards we expect everyone working for the firm to meet.

This statement is made in accordance with section 54(1) of the Modern Slavery Act 2015 and constitutes the firm's modern slavery and human trafficking statement for the financial year 2023-2024.

The VAT number for the London office is GB164340916.